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FAQ

FAQ

Question 1: When was Euchips start the business?

Answer:The company was established in the year of 2005 with the register fund of 10 million RMB.


Question 2: What's the main business of Euchips?

Answer:Euchips focus on led controllers and dimmers from 2005 till now.Euchips is the TOP suppliers on DC2DC led controllers and dimmers for hotels,casinoes,luxuary houses,offices etc among all of the world.Our products is compatible with Lutron,Dynalite,Clipsal,LDS,Osram,Philips,ABB, Schneider,Leviton, JUNG,Berker,Be Lichtregler etc.


Question 3: What's the main products of Euchips?

Answer: Euchips focuses on controller and dimmer of DALI,0-10V,1-10V,DMX512,Triac etc. We can supply full solution of lighting controller of hotels and offices and homes with Lutron,Dynalite,Clipsal,LDS,Osram,Philips,ABB,Schneider,Leviton,JUNG,Berker,Be Lichtregler etc.


Question 4: What's the quality control system of Euchips?

Answer: Our control quality system is under ISO9000:2008 from 2009, our ISO9000:2008 certification was issued by SGS from Switzerland.


Question 5: What's kind of certification of our products we have?

Answer: We mainly have Rohs and CE certification which issued by SGS from Switzerland. We are applying UL for our DMX decoders now.


Question 6: How long is our products' quality insurance?

Answer: Euchips responsable for 3 years for our DC2DC products,for 1 years of our AC2DC products.


Question 7: What's the process to buy our products?

Answer: Please contact and tell us which products you are interested,we will send you the price on quantity.Then you tell us your quantity and we will make the PI for you.You need to pay the PI and we will send the goods to you as soon as possible.We usual have stock for our standard products for 50000pcs. We will delivery the goods in two weeks if we dont have stock.


Question 8: What Euchips will do if you get problem after receive the goods?

Answer: Please describle the problem in details,it's better you supply us the picture of the wire connections,the specification of other products connects to us such as the lamp,the master controllers. We will help solve the problem,wrong connections is the most problems. We will replace the defactive products if our products do have problems for free.

 

Question 9: What kind of payment we accept?

Answer: Euchips accepts Paypal and T/T  for sample orders,and L/C only for orders the amount is more than USD50000. We accept 30% payment after place the order and 70% before shipment by T/T for the orders the amount is below USD50000.